FAQs

Products

Q: What are the materials of the jewelry?

All the jewelry is made of stainless steel, some titanium, tungsten, silver, ceramic or leather and etc.

Q: What is your plating on the jewelry?

We use vacuum plating. It is water-free and nickel-free. Good for the environment, and will not be allergic. Colors plated can last for 5 years, unfading. Many colors available, rose gold, blue, silver, black, and etc.

Q: How to Take Care of Your Jewelry?

Take care of your jewelry and it will shine for years. While every piece of jewelry looks beautiful, they can end up looking faded and may lose their shine if not cared for well:

1.Take off your jewelry before you perform any sports.
2. Gently clean your jewelry with a soft, clean cloth to maximize the shine.
3.Sort out your jewelry whether it is imitation, pearl, gold, silver and stainless steel so that you can use different methods for cleaning them.
4.Store your jewelry in zip or drawstring purses
5.Keep your chains clasped to keep them from getting tangled.
6.Regularly polish your jewelry to avoid tarnishing. Polish them weekly or at least once a month.
7.Don't take it near things that are high in acidity or chemical.

Q: Can the jewelry be lengthened or shortened?

Generally, our jewelry was made according to international standard size but we can also make your desired sizes and need to pay an extra fees. Please contact us for detail official@ciunofor.com .

Q: Are the pictures the same as your real jewelry?

All jewelry pictures are made under the natural light, and uploaded online without being PS. They are nearly the same as the real jewelry.

Order & Shipping

Q: Can I track my order?

After your online order has been received and processed, you will get an email confirming that your order has been shipped. In the email, you will find your tracking number. Please track through www.USPS.com.

Q: Can I cancel my order?

PLEASE NOTE: You may cancel your order within 24 hours of receiving a confirmation email from Ciunofor of the placed order. however, once the order is acknowledged by our warehouse, it’s more difficult to stop the process. Please email official@ciunofor.com with subject heading as “CANCEL ORDER: [CUSTOMER NAME – ORDER CONFIRMATION NUMBER].We will do our best to do so.

Q: Do you refund shipping fees?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it, or you want to do exchange only. To report a damaged item, please use the following process:

1) Contact our Customer Care team via email: official@ciunofor.com

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 48 HOURS of delivery.

Q: What are my shipping options?

We offer free standard shipping on all orders within the U.S. Packages will be shipped via USPS First Class Mail unless another shipping method is selected.

Q: What I can do if I don’t receive my parcel within the delivery time?

Please send us an email at official@ciunofor.com if the parcel doesn’t arrive on time. Our customer service will help.

Q: Do you charge sales tax?

Yes, we charge sales tax based on your state sales tax rate.

Returns

Q: How do I return or exchange an item?

You have 30 days from the day you receive your package to submit your return form and request a return shipping label from us for $5 deducted from your refund, or you can send via a carrier of your choice to the address we provide, including your order number in the package. For details on how to return or exchange an item visit our Return & Exchange page. Please note: For Exchange, we will provide you a free prepaid shipping label via email. We are only able to process one exchange per order.

Q: Do you offer returns on sale items?

Final Sale items can’t be returned or exchanged for any reason, All worn and damaged items are FINAL SALE, Orders placed using a discount code at or above 40% are final sale - NO EXCEPTIONS. Please make your selections with care and review all product information before making your purchase.

Q: What's the address for return or exchange?

 

To return your purchased item, please follow these steps:

  1. submit your return form
  2. Ship your Return to Ciunofor within 30 days of the receive date
  3. Make sure your Return purchase is in its original packaging, without physical damages and alterations
  4. Affix the return label if provided and ship to: (Please note: $5 will be deducted from the refund amount to cover the cost of return shipping. Shipping costs will not be refunded, Exchange exception)

            Ciunofor Jewelry

            ATTN: Returns

            782 Pinefalls Ave

            Diamond Bar, CA 91789

 

please e-mail us at Official@ciunofor.com with the subject heading of RETURN/EXCHANGE: INQUIRY – [ORDER NUMBER].

Price & Payment

Q: What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, and Ciunofor gift cards.

Q: Where do I enter the discount code?

All the discount codes can be entered at the checkout page on the right-hand side in the box.

Q:Can I combine multiple coupons/discounts on my order?

No. Multiple coupons/discounts/cannot be combined for a single order.

Q:Is it safe to use my credit card online?

Yes. Whenever you place an order on our website, your credit card (or other payment) information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the Internet. For details on this and other ways we protect your security, see our privacy statement.

Q: Do you offer price adjustments?

We’re sorry, no price adjustments given for the products already sold.