Common Returns Questions
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. We will cover the charges or shipping and handling on your first domestic return. In the case that another return is made, shipping charges will apply.
How soon will I get my refund?
Once your items are inspected by our team, you'll get your refund typically within 3-7 business days.
What items are returnable?
We accept returns on most items for a full refund for any reason within 30 days of your order being shipped.
- Looks different to image on site.
- Arrived too late.
- Poor quality/ Faulty.
- Doesn't suit me.
- Incorrect item received.
What items are non-refundable?
- Monogram or Custom Items
- Final Sale or Markdown Sale Items
- Worn Items or Items damaged due to normal wear and tear