FAQs


1) Where can I receive my order?

It can be sent to an address selected by you (home, work, etc.).

 

2) Can the delivery country be different from the purchase country?

    No. The delivery country must always be the same country in which the purchase was made.

     

    3) How much do I pay for delivery service?

    Unless otherwise specified, we provide free shipping for all products at this website which takes 5-10 business days to deliver.

    Extra fee will be required for faster shipping. So please con

    tact us via Ciunofor.US@outlook.com with your order number and the shipping speed demand, we'll arrange express shipping(e.g. DHL, Overnight) for you after your payment of the extra shipping cost.

     

    4) Can I track my order?

    Sure. In the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.

    Customers will only be charged once at most for shipping (this includes returns); No-restocking fee will be charged to the consumers for the return of the product.

     

    5) What I can do if I don’t receive my parcel within the delivery time?

    Please contact us by Ciunofor.US@outlook.com if the parcel doesn’t arrive on time. Our customer service will help.